Customer Guidelines
Thank you for choosing Correa’s Cleaning Services! Below are the guidelines we ask our clients to abide by. These guidelines have been put in place to provide a safe environment for our employees and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! Please review before your first cleaning and let us know if you have any questions!
We are thrilled to come clean for you and want to be able to leave your house sparkling. For us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple of things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, etc. Please make sure all dishes are put away so that we can thoroughly clean your kitchen.
We provide all the cleaning supplies and equipment. If there’s a specific cleaning product that you would like to use, you’ll need to provide it. Since our cleaners are trained to use our supplies and equipment only, we will require a signed waiver to release Correa’s Cleaning Services to Clean from liability for damages caused when using your supplies and/or equipment.
The cleaning staff needs to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Correa’s Cleaning Services have the right to charge for their extra time spent in the client’s home. If for any reason a cleaning staff of Correa’s Cleaning Services feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests, or animals, the client will be liable for the full cost of the service.
Our cleaning staff safety and health are of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our staff will not be able to service your home and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.
Established in 2018 by Ana Correa, Correa's Cleaning Services LLC set out to create a world-class cleaning experience for both commercial and residential clients. We pride ourselves on being trustworthy, reliable, and also offer competitive rates on our cleaning services. Whether you are looking to start a new cleaning service in Indianapolis, or switch from an existing cleaning provider, we'd love to talk to you about all your cleaning needs!
Safety:
Our number one concern is for the safety of our clients and our cleaning staff. Correa’s Cleaning Services to Clean is insured and bonded and cannot perform any cleaning higher than a three-step ladder. Any heavy or large furniture must be moved away from the walls to clean behind them. Our cleaning staff will not move furniture, to prevent damage and remain safe.
Time of service:
It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 9:00 a.m. and 5:00 p.m. and will strive to be at your home within a one-hour window of the estimate given to you.
Discounts:
We offer discounted rates on our recurring Weekly, Bi-Weekly & Monthly Cleaning Appointments. If you cancel your appointment, your rate will increase to the next discount level. For example, if you are a weekly client and you get the weekly discounted rate, when you skip that week, your rate will increase to the next level→ Bi-weekly. If you skip more than 2 weeks, it will increase to the monthly rate. Our Monthly cycle is 4 weeks, appointments longer than 4 weeks, will default to our general cleaning rate.
Entry to your home:
We offer 3 entry options to choose from:
1. The client may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day.
2. The client provides a key, garage door opener, or code to gain access to the home. Keys will be placed in a secure safe at the Correa’s Cleaning Services office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event, the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lockout and a cancellation fee will be charged.
3. The client can purchase a lockbox to place a key inside and provide Correa’s Cleaning Services to Clean with the passcode. In the event if for any reason the key is not in the lockbox or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lockout and a cancellation fee will be charged.
NOTE: In the event, the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to enter the home, Correa’s Cleaning Services to Clean will not be held liable for any damages or theft to the client’s home.
Home alarm systems:
Correa’s Cleaning Services to Clean will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.
Schedule changes, cancellation of service:
If you reschedule, skip, add or cancel your service, we ask that you give a (48) hour notice. Cancellations made less than 24 hours will result in a charge of 50% of cleaning service. All cancellations must be made through our office by calling or texting 317-650-8031.
Payment:
Correa’s Cleaning Services has a “no pay/no-clean” policy. Payment is due in full on the day of the service. Any late payments will result in late fees. The late fee is $20 for each invoice. The cleaning staff do not handle any form of payment. Correa’s Cleaning Services requires all payments made via Credit Card Stored in our Secure Database.
We require a credit card on file no later than 2 days before appointment. If payment is not provided booking cannot be confirmed.
Tipping the cleaning techs is never required but always appreciated. Thank you in advance if you choose to do so.
Price increases:
Clients are given advance notice of any price increases. Correa’s Cleaning Services reserves the right to raise prices at any time.
Quality Control:
Correa’s Cleaning Services needs your feedback! You will receive a quick, one-question survey after each cleaning asking you to rate our service. These surveys are very valuable to us and give us a way to address any training opportunities as well as recognize our rockstar employees based on client feedback. Please expect random quality checks to happen on your home by a quality control manager to make sure you are receiving consistently fantastic service! All quality checks take place during the final phase of cleaning.
Pets:
We love our clients’ pets! But for their own safety and the safety of our cleaning staff, please put your large or skittish pets in a secure area of the home or garage. Our cleaning technicians cannot clean animal feces of any kind in order to prevent cross-contamination.
Breakage:
It can happen when you least expect it! Correa’s Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.
Curio cabinets, figurines, glassware, and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaning staff, Correa’s Cleaning Services will pay up to $100 per item or replacement cost when value is verifiable. The client needs to save a broken item for Correa’s Cleaning Services to inspect.
Damage:
Clients should point out any damage to surfaces during the walkthrough and before service begins.
Correa’s Cleaning Services is sometimes called in to correct the damage that was already there or that another cleaning company was responsible for. In this case, we may require that the client sign off on a pre-existing surface damage waiver.
In areas of the home with extreme clutter, Correa’s Cleaning Services reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs.
Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.
If you would like us to use your products instead, please understand Correa’s Cleaning Services will not be held liable for any damage caused by your products.
Non-Solicitation of employees:
When a client enters into an agreement for services with Correa’s Cleaning Services the client understands that they will pay a [$2,500] training fee to Correa’s Cleaning Services if they engage in a working relationship directly with any employee of Correa’s Cleaning Services during service other than through Correa’s Cleaning Services.
Our guarantee:
We want you to be absolutely delighted with the cleaning service! Report any concerns to our office at 317-650-8031 or to correascleaningservices@gmail.com within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you. Note, cancellations less than 24 hours will result in a half of cleaning service cancellation fee